FAQs for 注册商 DocuSign forms

• 1. Who needs to sign my late enrollment petitions?
  • 请参考 the DocuSign Signing Order page.
• 2. If I have 一个 instructor for two of my 类 do they need to sign both sections?  And, how would they be able to do that?
  • Yes, there must be an instructor signer for each of your class sections even if it is the same instructor.  The instructor will receive 2 emails, each with a different link to sign the specified class you have added them to sign. 
• 3. Does the lab section need a signature from the instructor?  It is the same instructor as the lecture section. 

  • Yes, it is needed. Pay attention to the instructions on the form.  Some forms require you to enter all the class comp一个nts and obtain the instructor’s signatures for each of the comp一个nts, even if it is the same instructor.  This especially holds true for all the late enrollment petitions.

• 4. What is the status of my form? I cannot see the status of my form when I log into DocuSign via My菠菜网lol正规平台. 
  • In most cases, a copy of the form is emailed to you after the submission of your form. Once you locate this email, which was sent to the same email you used on the form, click on the link in the email.  Request a new link if it has expired.  这将 open up the form and you can see who has signed and who has not.  To view a more detailed history, click on OTHER ACTIONS drop-down and select "View History".
• 5. How can I see which instructor or department chair needs to sign before the Office of the 注册商 processes the form?

  • Most forms are routed to the necessary academic approvers to sign before it comes to be processed by the 注册商’s Office.  请参考 the DocuSign Signing Order page. To see who has not signed, refer to FAQ #4.

• 6. How can I 重新发送表格 to the current signer that needs to sign (e.g. 老师, department chair)?  How can I edit the email address to resend if I entered the wrong email address or need to reroute the form to a different person to sign?

  • See table below on which forms you (student) can resend or edit email address to resend.

    表格标题	Resend / Edit Email Address to Resend
    	由学生	仅限员工使用
    审计选项	x
    CR/ NC选项	x
    Incomplete Extension		x
    Late Enrollment Post-Census		x
    Late Enrollment Retroactive		x
    Multiple Repeats		x
    Open University 登记		x
    Time Conflict Consent		x

    Follow these steps on forms you can resend/edit as a student:

    1. Login to your DocuSign account → click the Manage tab at the top navigation → click “Sent” from the left navigation.  

    2. 找到你的形式. You will see “Waiting for Others” if more signatures are needed.  

    3. To resend, click “Resend” from the action menu (last column).  

    - An email notification for your form is then sent to all outstanding recipients whose turn it is to sign.

    4. To edit or correct an email address, click the drop down arrow on the action menu (last column) and select “Correct”.  Edit/Correct the signer(s) as needed.

    - An email notification for your form is then sent to the updated recipient(s).

    If you are not able to resend or edit the form, email the 注册商’s Office at registrar@tianbo588.net with the following information:

    1. Specify in the subject the reason for this inquiry, e.g. DocuSign: Resend email 对签名者.

    2. Specify the form you are inquiring about.

    3. 你的名字 & 菠菜网lol正规平台 ID:  be sure to put the exact same name you entered on the form.

    4. The class(es) and instructor name(s) inquiring on.

• 7. I entered the incorrect email for 一个 of my instructors.  How can I fix it?

  • Refer to FAQ #6.

• 8. I have reached out to my instructor several times; but they have not responded, 我该怎么办呢?? 

  • The Department Chair might be able to approve and sign on behalf of the instructor.  If the department chair is able to sign, the form would need to be corrected to reroute to the department chair instead of the instructor. See FAQ #6 on how to correct and 重新发送表格.

• 9. Where do I see the reasons why my petition is denied?

  • Once all parties have signed the form, you will receive an email with the prefix of the subject “Completed” followed by your name and the name of the form. 打开表单 via the link in the email.  On the top right corner of the form, you will notice whether your form was processed or denied in green text.  To see the reason, locate 注册商 Office's section and comment field. 的原因 用红色文字表示.

• 10. If I have multiple petitions to add the 类, 一个 with 5 or 6 类 and another with 一个 or more 类, will both forms be processed at the same time?

  • If dropped due to nonpayment, both forms which have all the 类 need to be submitted & processed at the same time. Otherwise, we will deny the first form and you will have to submit a new form with all 类 上市. If not dropped due to nonpayment, we will process each form as it comes in.

• 11. I was dropped due to nonpayment but did not include all the 类. 我可以开始了吗 another form with the class that I missed? Or should I start over to include all the 类? How do I decline the first form that I sent?

  • We will deny the first form and you will have to submit a new form with all 类 上市.  Please be sure to read and follow all instructions on the form to mitigate any confusion and duplicate forms as this will delay the processing.

• 12. If I submitted the petition and the instructor did not receive the DocuSign, which email subject should they look for? And which email address will it come from?

  • 形式/Petitions that are from the 注册商’s Office usually have the student’s name and the form/petition name in the subject.  The subject and the email that it was sent from are similar to  the 一个 you would receive.  To find the specific 一个 that you are inquiring on, please check the email you received.